For any counter with a line — a ticket from a kiosk or a phone, a big screen that calls the next number, and a display at each counter.
Define the services and the counters per branch. A customer takes a ticket at the kiosk or by scanning a code. The big screen calls them to a counter, on screen and out loud. Reports show how long people waited and where the queue builds.
Three panels — waiting, serving, done.
Tickets in order, by service, with how long each has waited.
Who is at which counter right now.
Every service point, open or closed, and who is on it.
Tickets issued, served, skipped, and the average wait.
One service and one counter is a queue. Branches, priority and the kiosk come with the crowd.
What people queue for — general, returns, prescriptions — each with a ticket prefix.
Every service point across every branch. Call the next ticket from the counter's own screen.
Issued from the kiosk or by a receptionist with the customer’s name. The QR on the ticket follows it live on their phone.
The counter presses one button. The big screen shows the number and the counter, and says it aloud.
Nobody there? Skip, or mark a no-show. The ticket keeps its place in the record.
Somebody who should not wait, does not. A priority ticket goes to the front.
The caller display from eight templates — calls with video, a news bar, your own headlines — with your branding.
What the ticket kiosk looks like — photo, services, sizes — designed in the app.
Pair any Android screen as a caller or a counter display with a code.
Each branch with its own services, counters and displays, under one account.
Calls read out in the customer’s language, with a female or a male voice.
Wait times, service times, tickets per service and per counter, and where the queue builds.
A visit in three moves.
Three of the places you will spend time in Queue.
Around the counter.
Start with what you need today and switch the rest on when you grow.
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